Refund Policy
Full refund within 7 days on unused credits. Failed generations are never charged.
The short version
If you bought a credit pack less than 7 days ago and none of those credits have been used, you get a full refund back to your original payment method. Used credits are not refundable. Failed generations are never charged.
1. Scope
This policy covers one-time credit packs bought on roommirror.com through Stripe or PayPal ($6.99 / $19.99 / $49.99). Free new-user credits are not a paid product and are not subject to refunds.
2. When you can get a refund
| Situation | Refund | Notes |
|---|---|---|
| Within 7 days of purchase, credits untouched | Full amount paid for that order | Automatic pre-check passes; a human confirms and refunds to the original method |
| The same order was charged twice | The duplicated amount | Attach the payment record showing both charges |
| Paid, but credits never arrived | Credits granted, or a full refund if we cannot grant them | Usually verified within 24 hours |
| The Service was unavailable for more than 30 consecutive days | Pro-rata refund of unused credits | See section 8 of the Terms of Service |
The 7 days run from the payment timestamp on a calendar-day basis. Requests submitted before 24:00 on day 7 are valid; we use the submission time recorded in our system.
3. When a refund is not available
- Credits already used: credits that have produced a successful render are treated as a delivered digital service and are non-refundable;
- More than 7 days: we generally do not accept requests outside the window;
- Dissatisfaction with the result: AI output is inherently variable, so a style not matching expectations is not grounds for a refund. If a generation fails — model error, timeout, safety block — it is not charged, and you can simply generate again;
- Accounts banned for breaching the Terms: mass signups to farm bonus credits, unlawful uploads, attacking the Service, and similar;
- Bonus credits: the 10 signup credits and any promotional credits are not refundable or convertible to cash;
- Orders with an issued invoice: the invoice must be voided first (or the information for a credit note supplied).
4. Failed generations are never charged
This is default behaviour; there is nothing to apply for. Credits are deducted only after a render successfully returns; model errors, timeouts and safety blocks leave your balance untouched. If you believe a failure was charged, send us the generation timestamp and we will restore the credits after checking.
5. How to request a refund
Option 1 (fastest): sign in and open the refund request page, pick the order, give a reason and submit. You receive a request ID immediately and the system runs an automatic pre-check (within 7 days, credits unused).
Option 2: email support@roommirror.com with your account email, order ID (visible under Settings → Credits), purchase time and reason.
To speed things up, include the order ID, payment channel (WeChat Pay / Alipay / card) and a screenshot of the charge if it was duplicated.
6. Timelines
| Stage | Time |
|---|---|
| Acknowledgement with request ID | Immediately on submission; human confirmation within 2 business days |
| Decision | Within 3 business days |
| Refund initiated | Within 7 business days of approval |
| Money arrives | Depends on the payment channel, typically 3–15 business days |
Refunds go back to the original payment method only; we cannot refund to a different account.
7. What happens after a refund
- The credits granted by that order are deducted from your balance. Because refunds only apply to unused credits, the balance never goes negative;
- If that order had raised your output tier (for example the $49.99 pack's watermark-free 2K), the tier is reverted. Images you already downloaded remain usable; we do not retroactively remove them;
- The order is marked refunded and cannot be claimed again;
- Transaction records are retained for 5 years for tax compliance.
8. If you disagree with the outcome
Contact support@roommirror.com with the order ID and your reasoning; we reply in writing within 3 business days. If we cannot agree, you may seek remedies under mandatory consumer protection law where you live — this policy does not exclude or limit those statutory rights.
9. FAQ
Q: I used 10 credits (one generation). Can I still get a refund? A: No. Those credits are partly consumed, so they fall under "used credits are not refundable". The remaining credits stay in your account and never expire.
Q: I bought two packs and only used one. Can I refund just the unused one? A: Yes. Refunds are decided per order, so an untouched order can be claimed on its own.
Q: After a refund, can I still use my signup credits? A: Yes. Bonus credits are independent of purchased credits.
Q: A generation failed — will I be charged? A: No. Failures are free and need no refund request.
Q: How long until the money arrives? A: We initiate the refund within 7 business days of approval; arrival depends on your payment channel, typically 3–15 business days.
See also our Terms of Service and Privacy Policy.